What is your return policy?

Returns are accepted within 14 days of delivery on unused items in original packaging. Contact us at hello@driftwoodandhoney.com with your order number to start a return.

What is the minimum order for custom event products?

Minimum quantities vary by product type. Contact us at hello@driftwoodandhoney.com for a custom quote tailored to your event.

FAQ

Q: How long do your candles burn?

Our standard candles burn for approximately 40-60 hours when properly cared for. Gift sets with multiple smaller candles burn approximately 20-30 hours each.

Q: Do you do custom orders for weddings and events?

Absolutely. We create custom candles, personalized wood accessories, and curated gift sets for weddings, corporate events, and private celebrations. Custom event orders require a minimum 30-day lead time.

Frequently Asked Questions

About Our Products

What type of wax do you use?

We use a blend of premium coconut wax and soy wax depending on the product. Coconut wax burns cleaner and longer than traditional paraffin, produces less soot, and delivers a stronger, more true-to-scent fragrance. Our soy wax candles are 100% natural and biodegradable.

How long do your candles burn?

Burn times vary by candle size. Our standard candles burn for approximately 40–60 hours when properly cared for. Gift sets with multiple smaller candles burn approximately 20–30 hours each.

How strong is the scent?

Our candles are formulated for excellent scent throw in both cold and hot states. We recommend burning in a room up to 300 sq ft for the best fragrance experience. In larger spaces, consider using a diffuser alongside your candle.

What's the difference between your coconut candles and soy wax candles?

Our coconut shell candles are poured directly into real hand-finished coconut shells — they're our most unique and visually striking pieces. The soy wax candles are poured in glass vessels and tend to have a slightly softer, creamier scent profile. Both are premium; it comes down to aesthetics and personal preference.

Are your products safe around pets?

Our candles are made without toxic chemicals or lead wicks. That said, we recommend keeping all candles out of reach of pets and never leaving a burning candle unattended around animals.

Candle Care

How do I get the best burn from my candle?

First burn matters: Let the wax melt all the way to the edges of the vessel on your first burn (usually 2–3 hours). This prevents tunneling.
Trim your wick: Before each burn, trim the wick to approximately ¼ inch. This extends burn time and reduces soot.
Burn time: Don't burn for more than 4 hours at a time. Let the candle cool completely before relighting.
Surface: Always burn on a heat-resistant surface away from drafts, flammable materials, and out of reach of children.

Orders & Shipping

How long does shipping take?

Orders are processed in 1–3 business days. Standard shipping takes 5–8 business days after processing. See our full Shipping & Returns page for details.

Do you offer gift wrapping?

Yes! Our gift sets already come beautifully packaged. If you'd like a handwritten note included with any order, just leave a note at checkout and we'll add it personally.

Can I change or cancel my order?

We begin processing orders quickly, so please contact us at hello@driftwoodandhoney.com as soon as possible if you need to make changes. We'll do our best to accommodate requests made within 12 hours of purchase.

Custom & Event Orders

Do you do custom orders for weddings and events?

Absolutely — this is one of our specialties. We create custom candles, personalized accessories, and curated gift sets for weddings, corporate events, and private celebrations. Visit our Events & Weddings page to submit an inquiry.

How far in advance do I need to order for an event?

Custom event orders require a minimum 30-day lead time. For large events (100+ guests), we recommend reaching out 60–90 days in advance to ensure availability.